سياسة الاسترداد
Returns & Exchanges
Because each Lamwaseen product is crafted with care, we handle returns on a case-by-case basis to ensure fairness and satisfaction.
Eligible Returns
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Returns are accepted within 7 days of receiving your order.
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Items must be unused, undamaged, and in their original packaging.
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Personalized or custom-made pieces are non-returnable, unless defective upon arrival.
Return Process
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Email lamwaseen@gmail.com within 7 days of delivery to request a return authorization.
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Include your order number, reason for return, and photos if applicable.
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Once approved, ship the item back to us at the address provided.
(Return shipping costs are the responsibility of the customer, unless the product is faulty or damaged.)
Exchanges
If you wish to exchange for a different product, size, or design, please contact us.
We will guide you through availability and any applicable price differences.
Refund Policy
Refund Eligibility
Refunds are approved only for:
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Orders cancelled before shipment.
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Defective or damaged items reported within 48 hours of receipt (with photo proof).
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Orders returned and received in their original condition (excluding custom pieces).
Refund Method
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Approved refunds will be processed through the original payment method within 7 – 10 business days after inspection.
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Shipping and handling charges are non-refundable, except for defective or incorrect items.
Late or Missing Refunds
If your refund has not been received within 10 days, please check with your bank or credit-card provider first.
If the issue persists, contact us at lamwaseen@gmail.com for assistance.
Cancellations
Orders can be cancelled within 12 hours of placement, provided they have not yet been shipped or customized.
Once production or shipping begins, cancellations cannot be guaranteed.
Contact Us
If you have questions regarding shipping, returns, or refunds, please reach out to:
Lamwaseen Handicraft Works
Dubai, United Arab Emirates
📧 lamwaseen@gmail.com
🌐 www.lamwaseen.com
whatsapp: +971502160882
Last updated: October 2025